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Webhook for auto-theming firing twice — dedupe advice?

hana_okafor_ba374

Quick one. Since we scaled past 5,000 accounts, our renewal rate has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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Comments

gus_reyes_aa8a0

Have you tried routing it through Intercom? Fixed the NPS gap for us.

ned_webb_d762d

Honestly the in-app survey didn't move the health score for us. Marketo did more.

priya_vance_e1c6e

+1. The Marketo step is where ours kept breaking.

ned_akoto_40e87

Worth checking your churn window. Ours was skewed until we narrowed it.

paul_mehta_b88c6

Following. We're about to do the same thing for self-serve users.

yuki_soto_44ba7

+1. The Microsoft Teams step is where ours kept breaking.

yuki_holt_f647e

Following. We're about to do the same thing for trial users.

felix_frei_062c7

Following. We're about to do the same thing for our SMB tier.