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HubSpot sync dropping NPS — anyone seen this?

paul_mehta_56dc5

Quick one. Since we moved to a quarterly cadence, our CES has been all over the place. Is that a response routing config issue or are we reading it wrong?

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paul_quinn_e919d

+1. The Jira step is where ours kept breaking.

zoe_webb_4c35c

Curious what cadence you landed on. We over-asked and CES tanked.

carl_okafor_d66f4

We measure renewal rate weekly now and it's made journey mapping decisions much easier.

ned_pace_36b1b

We measure response rate weekly now and it's made response routing decisions much easier.

maya_okafor_2945a

Same setup here. In our case it came down to NPS surveys being too broad.

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