Quick one. Since we moved to a quarterly cadence, our CES has been all over the place. Is that a session replay config issue or are we reading it wrong?
Honestly the in-app survey didn't move the health score for us. Zapier did more.
We measure time-to-resolution weekly now and it's made session replay decisions much easier.
Have you tried routing it through HubSpot? Fixed the response rate gap for us.
We hit this too. Scoping segments to self-serve users first made it manageable.
