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SSO question affecting who sees session replay

wade_rourke_d40b0

We're working through session replay and we moved to a quarterly cadence. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

gus_webb_d9cf3

Have you tried routing it through Zendesk? Fixed the NPS gap for us.

maya_ng_63f0e

Curious what cadence you landed on. We over-asked and churn tanked.

jack_hale_6f9bd

Curious what cadence you landed on. We over-asked and response rate tanked.

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