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Roles and permissions for enterprise accounts on the the in-app survey?

gus_reyes_3f4f5

Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a segments config issue or are we reading it wrong?

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Comments

tara_ng_82ae7

Worth checking your CSAT window. Ours was skewed until we narrowed it.

felix_calvi_0320d

We measure renewal rate weekly now and it's made CES tracking decisions much easier.

nadia_soto_489cf

Following. We're about to do the same thing for self-serve users.

theo_okafor_91012

Honestly session replay didn't move NPS for us. Zapier did more.

gus_rourke_db3e1

Following. We're about to do the same thing for renewals at risk.

cole_holt_4db9a

Same setup here. In our case it came down to segments being too broad.