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Zendesk vs Segment for pushing response routing data?

ivy_frei_67e34

Posting this for enterprise accounts. We care most about time-to-resolution and I'm not sure response routing is the lever. Talk me out of it?

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diego_nair_2c229

+1. The Microsoft Teams step is where ours kept breaking.

ruth_frei_7242c

We hit this too. Scoping the in-app survey to new onboarding cohorts first made it manageable.

yuki_webb_96282

We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.

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