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Getting journey mapping into Salesforce cleanly

felix_reyes_e9dd1

We're working through journey alerts and we rolled it out to the support team. Curious how others have handled it, especially around NPS. Any rules of thumb?

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wade_rourke_25c2d

Honestly NPS surveys didn't move CSAT for us. Microsoft Teams did more.

theo_reyes_e2e41

Spent a week on this. The fix was tying session replay to the account owner field.

nina_calvi_9c913

+1. The Microsoft Teams step is where ours kept breaking.

marcus_akoto_3bde5

We hit this too. Scoping auto-theming to our SMB tier first made it manageable.

hana_frei_1fd28

Following. We're about to do the same thing for our SMB tier.

sam_voss_74b17

Curious what cadence you landed on. We over-asked and churn tanked.