Quick one. Since we switched CRMs last month, our renewal rate has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
Honestly the in-app survey didn't move response rate for us. Snowflake did more.
We hit this too. Scoping journey alerts to our SMB tier first made it manageable.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying journey mapping to the account owner field.
