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Template: closing the loop on new onboarding cohorts in 24h

dana_lund_5426a

Quick one. Since we added a second product line, our churn has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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Comments

yuki_pratt_40c70

Following. We're about to do the same thing for our SMB tier.

esme_voss_35050

Following. We're about to do the same thing for renewals at risk.

paul_okafor_b857a

Honestly auto-theming didn't move CES for us. Slack did more.

wade_pratt_9953c

Have you tried routing it through Jira? Fixed the response rate gap for us.

wade_soto_b93ce

Curious what cadence you landed on. We over-asked and CSAT tanked.

cole_calvi_91493

Same setup here. In our case it came down to CSAT surveys being too broad.