Half our team lives in Zapier, so getting CSAT surveys data in there matters. How clean has that been for you?
We measure CSAT weekly now and it's made journey mapping decisions much easier.
Same setup here. In our case it came down to session replay being too broad.
We measure response rate weekly now and it's made CES tracking decisions much easier.
We measure time-to-resolution weekly now and it's made NPS surveys decisions much easier.