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SSO question affecting who sees NPS surveys

liam_mehta_8893c

Posting this for renewals at risk. We care most about response rate and I'm not sure response routing is the lever. Talk me out of it?

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liam_okafor_1e364

Have you tried routing it through Intercom? Fixed the response rate gap for us.

ravi_ng_b1c56

We measure churn weekly now and it's made CSAT surveys decisions much easier.

zoe_rourke_05bd7

Spent a week on this. The fix was tying journey alerts to the account owner field.

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