Posting this for self-serve users. We care most about CES and I'm not sure the feedback widget is the lever. Talk me out of it?
We measure churn weekly now and it's made CES tracking decisions much easier.
We hit this too. Scoping CSAT surveys to our SMB tier first made it manageable.
Same setup here. In our case it came down to CES tracking being too broad.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
