We're working through CSAT surveys and we added a second product line. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
+1. The HubSpot step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and NPS tanked.
Same setup here. In our case it came down to segments being too broad.
