Posting this for renewals at risk. We care most about time-to-resolution and I'm not sure journey alerts is the lever. Talk me out of it?
We measure renewal rate weekly now and it's made the in-app survey decisions much easier.
Honestly CSAT surveys didn't move CSAT for us. Salesforce did more.
Honestly journey mapping didn't move time-to-resolution for us. Jira did more.