We measured CSAT before and after turning on auto-theming. The result surprised us. Anyone seen the same?
Have you tried routing it through HubSpot? Fixed the time-to-resolution gap for us.
Following. We're about to do the same thing for enterprise accounts.
Spent a week on this. The fix was tying auto-theming to the account owner field.
Same setup here. In our case it came down to segments being too broad.
