We're working through the feedback widget and we added a second product line. Curious how others have handled it, especially around response rate. Any rules of thumb?
Same setup here. In our case it came down to journey alerts being too broad.
+1. The Salesforce step is where ours kept breaking.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
