We're working through the feedback widget and we moved to a quarterly cadence. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Have you tried routing it through HubSpot? Fixed the response rate gap for us.
We measure the health score weekly now and it's made response routing decisions much easier.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for our SMB tier.
