Quick one. Since we moved to a quarterly cadence, our NPS has been all over the place. Is that a response routing config issue or are we reading it wrong?
We hit this too. Scoping session replay to our SMB tier first made it manageable.
Following. We're about to do the same thing for renewals at risk.
We measure time-to-resolution weekly now and it's made segments decisions much easier.
Honestly response routing didn't move the health score for us. Jira did more.
