Posting this for renewals at risk. We care most about NPS and I'm not sure the in-app survey is the lever. Talk me out of it?
We measure NPS weekly now and it's made CSAT surveys decisions much easier.
Curious what cadence you landed on. We over-asked and CES tanked.
Spent a week on this. The fix was tying auto-theming to the account owner field.
Curious what cadence you landed on. We over-asked and renewal rate tanked.