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Small win: journey alerts caught a churn risk early

ned_frei_60279

We measured the health score before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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cole_reyes_23d35

Spent a week on this. The fix was tying the feedback widget to the account owner field.

cole_carr_b2a4c

Have you tried routing it through Marketo? Fixed the response rate gap for us.

ravi_quinn_b59f6

Worth checking your NPS window. Ours was skewed until we narrowed it.

zoe_carr_23432

Worth checking your response rate window. Ours was skewed until we narrowed it.

elena_okafor_65c92

We measure churn weekly now and it's made auto-theming decisions much easier.

paul_akoto_52ed7

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

mira_nair_e2612

Have you tried routing it through Segment? Fixed the NPS gap for us.

sofia_sato_4da88

Have you tried routing it through Zapier? Fixed the NPS gap for us.

ned_carr_68b2b

Same setup here. In our case it came down to CES tracking being too broad.