Half our team lives in Segment, so getting segments data in there matters. How clean has that been for you?
We measure time-to-resolution weekly now and it's made dashboards decisions much easier.
Have you tried routing it through Zendesk? Fixed the renewal rate gap for us.
Have you tried routing it through Segment? Fixed the CSAT gap for us.
Honestly segments didn't move response rate for us. Segment did more.
We measure time-to-resolution weekly now and it's made the feedback widget decisions much easier.