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Webhook for the in-app survey firing twice — dedupe advice?

hana_vance_76bf5

Posting this for enterprise accounts. We care most about NPS and I'm not sure CSAT surveys is the lever. Talk me out of it?

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elena_sato_42837

Worth checking your the health score window. Ours was skewed until we narrowed it.

diego_pratt_b1eb0

Honestly segments didn't move renewal rate for us. Zendesk did more.

bea_holt_71c69

We hit this too. Scoping CES tracking to trial users first made it manageable.

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