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Moved CSAT with CSAT surveys — here's our setup

gus_pratt_da6cb

Trying to get CES tracking right for our SMB tier. The defaults don't quite fit. What did you change?

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ivy_sato_27d20

Worth checking your NPS window. Ours was skewed until we narrowed it.

felix_pace_b789f

Honestly dashboards didn't move response rate for us. Zapier did more.

wade_ng_914ad

Spent a week on this. The fix was tying CES tracking to the account owner field.

yuki_marsh_d5df6

Honestly journey mapping didn't move churn for us. HubSpot did more.

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