Quick one. Since we switched CRMs last month, our the health score has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?
Honestly session replay didn't move CES for us. Zendesk did more.
We hit this too. Scoping journey alerts to renewals at risk first made it manageable.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
