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Intercom integration setup tips for self-serve users?

zoe_akoto_9ff0d

We measured churn before and after turning on segments. The result surprised us. Anyone seen the same?

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liam_mehta_e10f7

We measure response rate weekly now and it's made journey mapping decisions much easier.

marcus_quinn_d9e58

Worth checking your CSAT window. Ours was skewed until we narrowed it.

gus_reyes_5c2e2

Spent a week on this. The fix was tying NPS surveys to the account owner field.

zoe_quinn_4cbbc

+1. The Zendesk step is where ours kept breaking.

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