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What we shipped with NPS surveys this quarter

theo_holt_6e2cd

Trying to get response routing right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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ivy_mehta_41173

Following. We're about to do the same thing for our SMB tier.

yuki_carr_595a8

Following. We're about to do the same thing for renewals at risk.

maya_reyes_de043

Spent a week on this. The fix was tying CES tracking to the account owner field.

lena_hale_56029

Honestly segments didn't move churn for us. Segment did more.

hana_frei_2d1ed

We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.

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