Trying to get NPS surveys right for self-serve users. The defaults don't quite fit. What did you change?
Honestly journey alerts didn't move NPS for us. Intercom did more.
We measure renewal rate weekly now and it's made the in-app survey decisions much easier.
Have you tried routing it through Salesforce? Fixed the NPS gap for us.
We measure NPS weekly now and it's made segments decisions much easier.