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API to update segments in bulk?

liam_trin_6fb93

Quick one. Since volume tripled after launch, our response rate has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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Comments

sofia_pratt_cb19f

Curious what cadence you landed on. We over-asked and NPS tanked.

carl_marsh_cb33d

Following. We're about to do the same thing for renewals at risk.

felix_pace_68268

We hit this too. Scoping segments to our SMB tier first made it manageable.

ravi_nair_5e935

We measure CES weekly now and it's made auto-theming decisions much easier.

esme_marsh_6eaad

Have you tried routing it through Salesforce? Fixed the the health score gap for us.

kiran_okafor_a87dd

Have you tried routing it through HubSpot? Fixed the renewal rate gap for us.

ruth_marsh_fe55e

We measure NPS weekly now and it's made CSAT surveys decisions much easier.