Posting this for renewals at risk. We care most about time-to-resolution and I'm not sure session replay is the lever. Talk me out of it?
We hit this too. Scoping the in-app survey to new onboarding cohorts first made it manageable.
We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.
Same setup here. In our case it came down to the feedback widget being too broad.
Following. We're about to do the same thing for renewals at risk.
