We measured time-to-resolution before and after turning on session replay. The result surprised us. Anyone seen the same?
Honestly CES tracking didn't move CSAT for us. Marketo did more.
We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.
Worth checking your churn window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and CES tanked.
We hit this too. Scoping journey alerts to our SMB tier first made it manageable.