Posting this for new onboarding cohorts. We care most about renewal rate and I'm not sure journey alerts is the lever. Talk me out of it?
Have you tried routing it through Salesforce? Fixed the churn gap for us.
Curious what cadence you landed on. We over-asked and churn tanked.
Spent a week on this. The fix was tying segments to the account owner field.
Curious what cadence you landed on. We over-asked and CSAT tanked.