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How we cut response rate reporting from days to minutes

wade_nair_996bd

We measured time-to-resolution before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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Comments

tom_soto_a11fb

Worth checking your NPS window. Ours was skewed until we narrowed it.

elena_akoto_d22be

Curious what cadence you landed on. We over-asked and response rate tanked.

lena_pace_dcafc

+1. The Zendesk step is where ours kept breaking.

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