nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Template: closing the loop on self-serve users in 24h

felix_reyes_e9dd1

Trying to get journey mapping right for self-serve users. The defaults don't quite fit. What did you change?

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theo_dunn_df36c

Following. We're about to do the same thing for renewals at risk.

maya_sato_3582c

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

ravi_ng_3f4ee

Following. We're about to do the same thing for new onboarding cohorts.

nina_nair_84f2a

Curious what cadence you landed on. We over-asked and churn tanked.

jack_dunn_f5187

Following. We're about to do the same thing for our SMB tier.

liam_trin_6fd51

Honestly CES tracking didn't move churn for us. Zendesk did more.

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