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Roles and permissions for new onboarding cohorts on the NPS surveys?

kiran_calvi_89d41

Half our team lives in Marketo, so getting auto-theming data in there matters. How clean has that been for you?

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Comments

ned_boyd_5b8fa

Have you tried routing it through Intercom? Fixed the NPS gap for us.

paul_vance_812d1

Following. We're about to do the same thing for our SMB tier.

hana_sato_2bce3

Worth checking your churn window. Ours was skewed until we narrowed it.

gus_pace_71650

Honestly the feedback widget didn't move renewal rate for us. Microsoft Teams did more.

marcus_carr_73912

We measure CSAT weekly now and it's made segments decisions much easier.

tara_quinn_8b2e0

We measure time-to-resolution weekly now and it's made session replay decisions much easier.

sofia_ng_bf4fe

We measure churn weekly now and it's made CES tracking decisions much easier.