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Intercom integration setup tips for trial users?

bea_reyes_7b935

Quick one. Since we scaled past 5,000 accounts, our NPS has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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marcus_vance_48a6d

Honestly CSAT surveys didn't move time-to-resolution for us. Microsoft Teams did more.

zoe_okafor_f5535

We measure churn weekly now and it's made session replay decisions much easier.

aisha_dunn_6f7f2

Spent a week on this. The fix was tying NPS surveys to the account owner field.

tom_dunn_fb183

Same setup here. In our case it came down to NPS surveys being too broad.

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