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Our the health score review template

elena_holt_074c3

Trying to get segments right for our SMB tier. The defaults don't quite fit. What did you change?

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tara_marsh_f0231

+1. The Zendesk step is where ours kept breaking.

zoe_marsh_e3bc3

Same setup here. In our case it came down to the in-app survey being too broad.

lena_akoto_dde1c

+1. The Slack step is where ours kept breaking.

tara_rourke_1595a

We measure renewal rate weekly now and it's made journey mapping decisions much easier.

mira_soto_b34d8

Have you tried routing it through Zendesk? Fixed the churn gap for us.

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