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What worked for us setting up the in-app survey

paul_marsh_a78d8

Quick one. Since we scaled past 5,000 accounts, our renewal rate has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

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nadia_quinn_590f7

We hit this too. Scoping session replay to renewals at risk first made it manageable.

wade_pratt_9953c

Have you tried routing it through Segment? Fixed the the health score gap for us.

dana_akoto_09a8d

Honestly journey alerts didn't move response rate for us. Zendesk did more.

maya_carr_75cb2

Curious what cadence you landed on. We over-asked and NPS tanked.

wade_pace_e0e0b

Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.

kiran_holt_09064

We hit this too. Scoping dashboards to enterprise accounts first made it manageable.