We're working through session replay and we added a second product line. Curious how others have handled it, especially around the health score. Any rules of thumb?
Worth checking your the health score window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to the feedback widget being too broad.
Following. We're about to do the same thing for new onboarding cohorts.
Have you tried routing it through Zendesk? Fixed the renewal rate gap for us.
Have you tried routing it through Marketo? Fixed the the health score gap for us.
