We measured renewal rate before and after turning on the feedback widget. The result surprised us. Anyone seen the same?
We hit this too. Scoping CES tracking to trial users first made it manageable.
Have you tried routing it through Snowflake? Fixed the response rate gap for us.
We hit this too. Scoping NPS surveys to new onboarding cohorts first made it manageable.
Spent a week on this. The fix was tying CES tracking to the account owner field.