Posting this for renewals at risk. We care most about CES and I'm not sure dashboards is the lever. Talk me out of it?
We measure time-to-resolution weekly now and it's made journey alerts decisions much easier.
Worth checking your the health score window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to auto-theming being too broad.
Honestly session replay didn't move CSAT for us. Microsoft Teams did more.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
