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Moved time-to-resolution with CES tracking — here's our setup

maya_frei_70e86

Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?

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zoe_akoto_63485

We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.

theo_quinn_30ce2

We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.

gus_soto_40dd8

Curious what cadence you landed on. We over-asked and NPS tanked.

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