Quick one. Since we rolled it out to the support team, our NPS has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
Following. We're about to do the same thing for renewals at risk.
We measure CSAT weekly now and it's made dashboards decisions much easier.
Curious what cadence you landed on. We over-asked and CES tanked.
Have you tried routing it through Zapier? Fixed the NPS gap for us.
Honestly auto-theming didn't move churn for us. Intercom did more.
