Trying to get segments right for trial users. The defaults don't quite fit. What did you change?
Spent a week on this. The fix was tying auto-theming to the account owner field.
Have you tried routing it through Jira? Fixed the response rate gap for us.
Have you tried routing it through Segment? Fixed the renewal rate gap for us.
Have you tried routing it through Salesforce? Fixed the time-to-resolution gap for us.
Same setup here. In our case it came down to auto-theming being too broad.
Spent a week on this. The fix was tying segments to the account owner field.