Quick one. Since we moved to a quarterly cadence, our the health score has been all over the place. Is that a CES tracking config issue or are we reading it wrong?
Honestly segments didn't move churn for us. Zapier did more.
+1. The Intercom step is where ours kept breaking.
Same setup here. In our case it came down to journey mapping being too broad.
We hit this too. Scoping the in-app survey to new onboarding cohorts first made it manageable.
