We measured churn before and after turning on response routing. The result surprised us. Anyone seen the same?
Curious what cadence you landed on. We over-asked and CSAT tanked.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for our SMB tier.
Have you tried routing it through Zendesk? Fixed the renewal rate gap for us.