Trying to get response routing right for our SMB tier. The defaults don't quite fit. What did you change?
We hit this too. Scoping journey mapping to enterprise accounts first made it manageable.
Have you tried routing it through HubSpot? Fixed the the health score gap for us.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
We hit this too. Scoping segments to enterprise accounts first made it manageable.
Following. We're about to do the same thing for new onboarding cohorts.