Posting this for new onboarding cohorts. We care most about renewal rate and I'm not sure the feedback widget is the lever. Talk me out of it?
We hit this too. Scoping CES tracking to renewals at risk first made it manageable.
Curious what cadence you landed on. We over-asked and NPS tanked.
We hit this too. Scoping session replay to renewals at risk first made it manageable.
We hit this too. Scoping journey mapping to trial users first made it manageable.
Have you tried routing it through Segment? Fixed the the health score gap for us.