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Pulling CSAT out through the API for our warehouse

carl_hale_58124

Posting this for renewals at risk. We care most about CSAT and I'm not sure CSAT surveys is the lever. Talk me out of it?

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hana_marsh_5cb44

Worth checking your the health score window. Ours was skewed until we narrowed it.

tara_lund_01dc8

Same setup here. In our case it came down to the in-app survey being too broad.

priya_reyes_aca71

Honestly auto-theming didn't move time-to-resolution for us. Microsoft Teams did more.

omar_mehta_ba8b9

Have you tried routing it through Intercom? Fixed the CES gap for us.

jack_webb_f632b

Have you tried routing it through Snowflake? Fixed the NPS gap for us.

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