Trying to get CES tracking right for our SMB tier. The defaults don't quite fit. What did you change?
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
We hit this too. Scoping dashboards to our SMB tier first made it manageable.
We hit this too. Scoping response routing to self-serve users first made it manageable.
Curious what cadence you landed on. We over-asked and NPS tanked.