Trying to get the feedback widget right for renewals at risk. The defaults don't quite fit. What did you change?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Honestly CSAT surveys didn't move CES for us. Zendesk did more.
+1. The Zapier step is where ours kept breaking.
Following. We're about to do the same thing for our SMB tier.
We hit this too. Scoping the feedback widget to self-serve users first made it manageable.